General Questions

065306189

The Bank’s office locations open at 9 AM until 4:30 PM -Monday through Thursday and 9 AM until 5:00 PM on Friday. For locations with an Interactive Teller Machine (ITMs), the Client Experience Center is open Monday-Friday from 7:30 AM -5:00 PM on Friday.

Contact our Bank associates at 866.860.0007, [email protected] or stop by any of our locations.

View the locations page on website


Personal Banking

You can open an account online or at any of our office locations. You’ll need a valid photo ID and your Social Security number.

 Call us immediately at 1.800.500.1044 to report and block your card. You can also turn your card off through our mobile banking app.


Business Banking

Explore Explore options on our Business Banking page.

Start by contacting one of our Managing Directors at a office that is most convenient to you. We’ll guide you through the application and approval process with personalized support.

Yes, we provide solutions for payment processing, payroll services, and more. Contact our Treasury Management team to get started.


Online & Mobile Banking

Click “Enroll” on the homepage of our website and follow the instructions. You’ll need your account number and personal information to verify your identity.

With our mobile app, you can check balances, transfer funds, deposit checks, pay bills, manage debit cards, and receive transaction alerts.

Yes, we use industry-standard encryption and security protocols to protect your information. Always use strong passwords and enable multi-factor authentication for added security.


Loans & Mortgages

You can apply online or meet with a banker at any of our locations. We offer a full range of lending options tailored to your needs.  Online mortgage applications – Mortgage – Story Financial

Common documents include tax returns, pay stubs, bank statements, and a government-issued ID. Your Mortgage Loan Specialist will provide a full list based on your situation.  

Yes, loan payments can be made through online banking, our mobile app, or by setting up recurring payments.


Still Have Questions?

We’re here to help. Contact our client services team at 1.866.860.0007 or email us at [email protected].   You can also visit your nearest Story Financial Partners office for in-person assistance.